Placing an Order Online
Simply follow the step-by-step online Purchasing procedure. When you have placed your order we will quickly send you an e-mail to confirm receipt and organise the speedy delivery of your goods.
Safe Secure Trading
Is an issue taken very seriously at Crawfords Metal Detectors. That's why we trade using only the highest levels of credit card security over a secure network. All details are confidential while input on the Internet and then sent using secure data encryption software. This means that all data input on our site is coded and can only be read by the intended recipient.
Payment
Can be made using any Visa or Mastercard credit card or by Switch / Solo or Delta debit card. If your delivery address is outside the UK payment can only be taken by credit card.
Customer Services
Customer Services are available during opening times to answer any of your queries and we promise to deal with all your needs efficiently. If you require advice or further information on a particular product or cannot find what you are looking for please give us a call - we will be only too happy to assist. Out of working hours you can get in touch via email or Facebook. We hope you enjoy your online shopping experience with us and look forward to becoming your first choice for all your metal detecting needs.
Disclaimer
Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.
Please Note: This does not affect your statutory rights as a consumer.
Shopping with crawfordsmd.co.uk
You can order products displayed on this website by completing all product ordering steps on-line. If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order.
Prices
Prices include VAT. VAT will be charged at current rate for orders placed within the UK. Countries of the EU (European Union) will not pay UK VAT, but will incur an extra cost to cover import duty which we will pre-pay.
We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
You will be notified of the shipping cost (calculated at cost by total weight) and tax adjustments (if applicable) on the payment page prior to making payment, at which point you will have the opportunity to cancel your order if you wish to do so.
Payments
To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
If your delivery address is outside the UK and your order online you must pay by credit card. We currently debit money from your account within one working day after we have received your order.
Returns
We hope you are delighted with the products you buy from us. If you decide you no longer want the item and wish to return it, you must inform us of your decision within 14 days of receiving the item. From the time you inform us of your decision to make a return, you have a further 14 days to return the item to us. Its condition must be unused and in its original packaging. We will refund you for the item and the outgoing postage if there was any. The buyer is responsible for paying the return postage. We reserve the right to make a reduction to the amount we reimburse you if the value of the item has been diminished in any way, for example, by unpacking, usage or damage in handling.
If you return an item to us that is faulty, incorrect or for any other reason which is our fault, we will either replace the goods or return your money. Where the reason for return is our fault we may cover the return postage, but only to the value that we would pay for carriage of the item.
If you wish to return an item, please contact us as soon as possible and we will inform you of our returns procedure. When sending a return item fill in our returns form and enclose a covering letter with the item so we may identiy who it is from.
Our Responsibility
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
We make no promise that our website will be uninterrupted or entirely error free.
Because of the nature of the Internet, the shopping online service is provided on an as-is
and as available
basis.
We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Copyrights & Trademarks
All rights in the designs and information on our website are owned by Crawfords Metal Detectors. Logos and imagery relating to the manufacturers or suppliers of our products and our partner organisations are the property of those respective organisations. They are protected by copyright and other intellectual property rights.
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
Links to Other Websites & Services
If you click on a link to a 3rd party website from ours, you should note that we do not have any content control over that website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. It is a good idea to look at the privacy statement applicable to the website you are looking at.
General
We may change or withdraw any part of our website or may refuse you access to the website at any time if we consider it necessary.
These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.