Step-by-Step Complaints Procedure

If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.

We do everything we can to make sure our customers get the best products and service possible, however, sometimes we understand that we may not get things right. If this happens, please let us know.

We Want To:

• Make it easy for you to tell us what went wrong.
• Give your complaint the attention it deserves.
• Resolve your complaint without delay.
• Provide you with the right outcome to your complaint.

Raising a Complaint

If you are not satisfied with any aspect of our service or products, you can tell us in the following ways:

In Person: Call into our office at:

By Telephone: Call us on 01724 845608 during our office hours and ask for the Customer Services Department.

By Email: sales@crawfordsmd.com

How Long Will It Take?

We always aim to resolve complaints in a timely manner and to the satisfaction of all concerned. We endeavour to resolve complaints quickly, through thorough investigation.

Please see timeframes below:

• If we are able to resolve a complaint within 3 business days, we will issue the complainant with a summary resolution letter detailing our resolution and advising the customer of their right to refer the complaint to the Financial Ombudsman Service.
• For every complaint received that